Patient Centered Training, Keynotes, and Presentations

Feature Keynote Speaker

Jeff

Jeff Vankooten

Keynote Speaker,

Chaplain &

Resiliency Expert

Jeff's clients include:

The Caring Project Logo

Authenticity Leads to the Best Patient-Centered Care

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Patient centered trainingOur patient centered training will help your team be more authentic in how you engage their patients. Our on-site training program inspires participants to improve patient satisfaction and outcomes using our innovative approach that encourages a stronger connection between health care professionals and their patients.

Connect with Each Patient’s Preferred Style of Care

The Caring Project’s patient centered training begins with understanding how a person’s intrinsic motivations manifest themselves in specific caring modes. Caring modes between the health provider and their patients should mirror one another.

When caring modes match, a patient often feels understood. When expression of the mode is natural to the health provider, matching becomes an extension of themselves and is comfortable and free flowing. Unfortunately, caring for someone in a way that is not natural requires adaptive behavior that leads to exhaustion, stress, and burnout.

Understanding the caring mode dynamics provides powerful insight into how a patient will respond best to their plan of care while also helping the health care professional manage their stress, anxiety, and energy levels. It provides patients with the confidence that their health care provider understands their needs and concerns, raising their level of compliance and trust.

Our Mission

Train healthcare professionals to connect and communicate with patients  leading to higher satisfaction ratings, outcomes, efficiency of care.

Our Trainers

Jeff

Jeff

Jeff communicates how to take the daily journey of being an authentic caregiving and how are our deepest motivations and values feed our resiliency, strength, and perseverance. His unique perspective as a hospice chaplain provides him direct access to patients, family members, and health care providers. He shares the highs, and many lows, of how health care affects the human experience.

Kim

Kim is an energetic and engaging trainer who wants to share the insightful concepts found in The Caring Projects with others. Her background as a business owner, musician, and sales professional provides a unique context for her training. She is a national pageant queen through which she promotes several children’s charities.
Ruth

Ruth

Ruth is a dynamic and strategic facilitator. She connects with her audiences with heart and seeks practical and inclusive solutions. Her professional experience includes surgical/laser nursing, clinical laser application specialist, and director of a minimally invasive surgery center. She is passionate about helping young adults with intellectual or developmental disabilities plan their future and an active volunteer.
Steve Tonkin

Steve

Steve is the writer and creator of The Caring Project. His energetic training style is informative, interactive, and engaging. He believes that patient centered training should help healthcare professionals work with authenticity, intrinsic motivation, and passion within their organizations and communities. To solve the challenges found within healthcare starts with the people who work in it.
Lynne

Lynne

Lynne is a meticulous trainer who appreciates the data and depth that The Caring Project provides. Her background includes burn/trauma, orthopedic trauma, neurosurgical, epileptic monitoring, LDRP, and women’s health. As a postpartum nurse, she prefers the night shift because it provides more opportunities to interact with her patients.

Our Values

As trainers we:

Live what we teach.
Listen to what we hear.
Love to share what we know.

Our Trainers

Jeff V

Jeff

Jeff communicates how to take the daily journey of being an authentic caregiving and how are our deepest motivations and values feed our resiliency, strength, and perseverance. His unique perspective as a hospice chaplain provides him direct access to patients, family members, and health care providers. He shares the highs, and many lows, of how health care affects the human experience.

Kim

Kim is an energetic and engaging trainer who wants to share the insightful concepts found in The Caring Projects with others. Her background as a business owner, musician, and sales professional provides a unique context for her training. She is a national pageant queen through which she promotes several children’s charities.
Steve Tonkin

Steve

Steve is the writer and creator of The Caring Project. His energetic training style is informative, interactive, and engaging. He believes that The Caring Project will help healthcare professionals work with authenticity, intrinsic motivation, and passion within their organizations and communities. To solve the challenges found within healthcare starts with the people who work in it.
Ruth

Ruth

Ruth is a dynamic and strategic facilitator. She connects with her audiences with heart and seeks practical and inclusive solutions. Her professional experience includes surgical/laser nursing, clinical laser application specialist, and director of a minimally invasive surgery center. She is passionate about helping young adults with intellectual or developmental disabilities plan their future and an active volunteer.
Lynne

Lynne

Lynne is a meticulous trainer who appreciates the data and depth that The Caring Project provides. Her background includes burn/trauma, orthopedic trauma, neurosurgical, epileptic monitoring, LDRP, and women’s health. As a postpartum nurse, she prefers the night shift because it provides more opportunities to interact with her patients.

Our Values

As trainers we:

Live what we teach.
Listen to what we hear.
Love to share what we know.

Patient Centered Training Complements your Culture

The Caring Project seeks to complement this philosophy of care by adding a methodology to help caregivers make a meaningful relational connection with their patients. Collaborative communication in healthcare benefits both health care practitioners and patients by minimizing miscommunication and costly errors.

bedside

There are many approaches and methodologies put in place to maintain a culture and practice of patient-centered care. Understanding patient preferences, personal and cultural values, family situations, and desired lifestyle make up the main aspects of patient-centered care.

Patient-centered care not only looks at treatment outcomes but also patient outcomes related to that person’s overall experience. Patient experience is the same as any other human experience with an additional underlying medical condition. Regardless of the medical condition, the patient would probably rather be someplace else, talking to someone else, and investing in something else.

A patient’s experience with their health care provider is a core component of the efficacy of one’s care. The Caring Project’s patent centered training will provide the caregiver the tools that will help patients feel seen and heard. They need the opportunity to hear about and understand what is happening to them and their treatment plan. How a patient experiences care begins with the health care provider’s understanding of that person’s motivations, or how they process what they are experiencing.

Connect with Each Patient’s Preferred Style of Care

StethescopeThe Caring Project begins with an understanding of how a person’s intrinsic motivations manifest themselves in specific caring modes. Our patient centered training helps identify the caring modes between the health provider. When modes match, connection increases.

When caring modes match, a patient often feels understood. When expression of the mode is natural to the health provider, matching becomes an extension of themselves and is comfortable and free-flowing. Unfortunately, caring for someone in a way that is not natural requires adaptive behavior that leads to exhaustion, stress, and burnout.

Understanding the caring mode dynamics provides powerful insight into how a patient will respond best to their plan of care while also helping the health care professional manage their stress, anxiety, and energy levels. It provides patients with the confidence that their health care provider understands their needs and concerns, raising their level of compliance and trust.

Practice Management Teamwork

Medical OfficeEfficient practice management directly affects patient experiences.

The Caring Project makes patient centered training transferable to management.  Managers will gain a unique understanding of how each staff member naturally works and communicates that will lead to improving teamwork, interpersonal communication, reducing staff conflict, and strengthening cooperation between team members.